At Cranium Apparel, we take pride in delivering high-quality, custom sportswear tailored specifically for your team. As our products are made-to-order and customized to your specifications, we do not accept returns or exchanges.
1. Order Confirmation
After placing your order, you will receive an order confirmation email detailing your purchase. Please review your order carefully to ensure all details (sizes, customizations, colors) are correct.
2. Customization and Quality Assurance
Every item we produce is unique and made to your specifications. We strive to maintain the highest standards of quality and craftsmanship. If you have any concerns about the quality of your order, please contact us within 48 hours of receiving your items, and we will address your concerns promptly.
3. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. To assist us in resolving the issue, please provide:
- A description of the damage or defect
- Photos of the item and packaging
We will review your request and may offer a replacement or refund at our discretion.
4. Cancellation Policy
If you need to cancel your order, please contact us as soon as possible. Once production has begun on your custom items, we cannot guarantee cancellation. If your order has not yet been processed, we will do our best to accommodate your request.
5. Contact Us
If you have any questions about our Returns and Refund Policy or need assistance with your order, please reach out to us at:
Cranium Apparel
289 Autumn Breeze Way
Winter Park, FL
32792 USA
support@craniumapparel.co
Thank you for choosing Cranium Apparel! We appreciate your understanding and support as we work to provide you with the best custom sportswear.
