1. What types of custom sportswear do you offer?
At Cranium Apparel, we specialize in custom sportswear for both esports and traditional sports. Our offerings include jerseys, hoodies, jackets, and performance apparel, all tailored to meet your team’s unique branding and functional needs.
2. How do I start the customization process for my team’s apparel?
To customize your apparel, simply visit our shop page, select the product you want, and choose your options, including colors, logos, and player names/numbers. You can upload your team logo during this process. Once you finalize your selections, proceed to checkout.
3. What file formats do you accept for logos and custom designs?
We accept high-resolution files in formats such as PNG, JPEG, and vector files (AI, EPS). For the best results, please ensure your logo is in a transparent background and at least 300 DPI.
4. How long does it take to receive my custom order?
Production times generally range from 1-2 weeks, depending on the complexity of your order and our current workload. Once your order is shipped, you’ll receive a tracking number for your convenience.
5. Can I request specific sizes for my team members?
Absolutely! We offer a wide range of sizes for our apparel. Please refer to our size chart on each product page to find the best fit for your team. If you need assistance, feel free to contact our support team.
6. Do you offer any guarantees on the quality of your products?
Yes! We stand by the quality of our custom apparel. Each piece is made with durable materials and crafted to withstand the rigors of sports. If you encounter any issues with the quality of your product, please reach out to us within 48 hours of receiving it.
7. What should I do if I received the wrong item or a damaged product?
If you receive an incorrect or damaged item, please contact us within 48 hours. Include photos of the item and packaging, and we will work quickly to resolve the issue, whether through a replacement or a refund.
8. Can I order a sample of my custom design before placing a bulk order?
Yes, we can provide a sample of your custom design for a small fee. Please reach out to us with your request, and we’ll guide you through the process.
9. Are there any additional fees for customizations?
While most customizations are included in the base price, certain requests—such as additional logos, special finishes, or custom color matching—may incur extra fees. We’ll inform you of any additional costs before finalizing your order.
10. What payment methods do you accept for orders?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed through secure payment gateways to protect your information.
11. Do you ship internationally? What are the shipping costs?
Yes, we offer international shipping! Shipping costs vary based on your location and order size. During checkout, you’ll see the estimated shipping fees before confirming your order.
12. How can I contact your customer support team?
If you have any questions or need assistance, you can reach our customer support team at [Your Email Address] or call us at [Your Phone Number]. We’re here to help with any inquiries you may have!
13. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. If your order is still in the processing stage, we’ll do our best to accommodate your request. However, once production begins, changes may not be possible.
