Welcome to Cranium Apparel! These Terms of Service (“Terms”) govern your access to and use of our website and services. By placing an order or using our services, you agree to comply with these Terms.
1. Order Confirmation
After placing an order, you will receive a confirmation email detailing your purchase. Please review your order carefully to ensure all details (sizes, customizations, colors) are accurate.
2. Custom Products and Quality Assurance
All products are made-to-order and customized to your specifications. Because each item is unique, we do not accept returns or exchanges. We take pride in the quality of our products. If you have concerns about your order’s quality, please contact us within 48 hours of receiving your items so we can address them promptly.
3. Damaged or Defective Items
If you receive items that are damaged or defective, please notify us within 48 hours of delivery. To assist with your claim, please provide:
- A description of the damage or defect
- Photos of the item and packaging
We will review your case and may offer a replacement or refund at our discretion.
4. Payment Processing
Payments are securely processed through Stripe. By submitting your payment, you authorize the charges and agree to comply with Stripe’s terms and privacy policies.
5. Refund Policy
Due to the custom nature of our products, refunds are generally not provided. Exceptions may be made for damaged or defective items as outlined above. Refunds, if approved, will be processed through the original payment method.
6. Cancellation Policy
If you wish to cancel your order, please contact us immediately. If production has not yet started, we will make every effort to accommodate your cancellation. Once production begins, cancellations cannot be guaranteed.
7. Contact Us
Cranium Apparel36 Autumn Breeze Way
Winter Park, FL 32792 USA
Email: [email protected]
Thank you for choosing Cranium Apparel! We appreciate your understanding and support as we provide you with high-quality custom sportswear.
